Windows XP Connection Guide

Wired Connection Guide:

1. Connect one end of an Ethernet cable into the desk port in the room and then connect the other end into the Ethernet jack, typically located on the back of the laptop. If the device has a wireless adapter, disable it now.
2. Launch an Internet browser such as Microsoft Internet Explorer or Firefox to see the Wayport Welcome Page.
• If the Wayport Welcome Page is not displayed, go to a public website like www.cnn.com or www.google.com.
• Ensure there are no proxies or automatic configuration scripts enabled in the browser:
• Open Internet Explorer, choose 'Tools,' then 'Internet Options.'
• Click the Connections tab and the LAN Settings Button.
• Verify the following items are not checked:
• 'Use automatic configuration script'
• 'Use a proxy server for your LAN'
• Press OK on the LAN Settings window and then on the Internet Options window.
3. Click through the Wayport Welcome Page to activate the Internet connection.

Wireless Connection Guide

Method 1:

1. Click 'Start' and then 'Run.'
2. In the ‘Open’ box, type 'ncpa.cpl' and click OK. This is another way of opening the Network Connections folder.
3. Right-click on the Wireless Network Connection icon and select 'View available wireless networks' from the drop-down menu. A list of nearby wireless networks should be displayed. If not, click ‘Refresh.’
4. Select 'Wayport_Access' from the network list and click 'Connect.'
5. Once connected to the network, launch an Internet browser such as Microsoft Internet Explorer or Firefox to see the Wayport Welcome Page.
• If the Wayport Welcome Page is not displayed, go to a public website like www.cnn.com or www.google.com.
• Ensure there are no proxies or automatic configuration scripts enabled in the browser:
• Open Internet Explorer, choose 'Tools,' then 'Internet Options.'
• Click the Connections tab and the LAN Settings Button.
• Verify the following items are not checked:
• 'Use automatic configuration script'
• 'Use a proxy server for your LAN'
• Press OK on the LAN Settings window and then on the Internet Options window.
6. Click through the Wayport Welcome Page to activate the Internet connection.

Method 2:

1. Click 'Start' to open the Start Menu.
2. Select the Control Panel from the Start Menu. Control Panel may be listed under Settings if the menus are set to Classic Mode.
• If the Control Panel is set to XP/Category view, click on 'Network' and 'Internet Connections.' Next, click on 'Network Connections' located under the header 'Pick a Control Panel icon.'
• If the Control Panel is set to Classic view, double-click on 'Network Connections.'
3. The Network Connections folder will list all of the network adapters installed on the system. Right-click on the Wireless Network Connection icon and select 'View available wireless networks' from the drop-down menu. A list of nearby wireless networks should be displayed. If not, click ‘Refresh.’
4. Select 'Wayport_Access' from the network list and click 'Connect.'
5. Once connected to the network, launch a web browser such as Microsoft Internet Explorer or Firefox to see the Wayport Welcome Page.
• If the Wayport Welcome Page is not displayed, try browsing out to a public website like www.cnn.com or www.google.com.
• Ensure there are no proxies or automatic configuration scripts enabled in the browser:
• Open Internet Explorer, choose 'Tools,' then 'Internet Options.'
• Click the Connections tab and the LAN Settings Button.
• Verify the following items are not checked:
• 'Use automatic configuration script'
• 'Use a proxy server for your LAN'
• Press OK on the LAN Settings window and then on the Internet Options window.
6. Click through the Wayport Welcome Page to activate the Internet connection.

Mac OS X Connection Guide

Wired Connection Guide:

1. Connect one end of an Ethernet cable into the desk port in the room and then connect the other end into the Ethernet jack, typically located on the back of the laptop. If the device has a wireless adapter, disable it now.
2. Launch an Internet browser such as Safari or Microsoft Internet Explorer to see the Wayport Welcome Page.
• If the Wayport Welcome Page is not displayed, go to a public website like www.cnn.com or www.google.com.
3. Click through the Wayport Welcome Page to activate the Internet connection.

Wireless Connection Guide:

Method 1:

1. Click on the V-shaped icon located at the top right of the screen to reveal an AirPort drop-down menu.
2. The first option should display the AirPort status as 'AirPort: On.' If not, click 'Turn AirPort On.'
3. Below these options will be a list of available wireless networks. Simply click on 'Wayport_Access' to connect to the network.
4. Launch an Internet browser such as Safari or Microsoft Internet Explorer to see the Wayport Welcome Page.
• If the Wayport Welcome Page is not displayed, go to a public website like www.cnn.com or www.google.com.
5. Click through the Wayport Welcome Page to activate the Internet connection.

Method 2:

1. Click on the Finder icon on the left side of the Dock at the bottom of the screen.
2. Select the Applications folder from the Finder menu.
3. Click the Internet Connect icon inside the Applications folder.
4. Select the AirPort icon from the toolbar of 'Internet Connect.'
5. If the AirPort is turned off, click 'Turn AirPort On.'
6. Select 'Wayport_Access' from the Network drop-down menu to connect.
7. Launch an Internet browser such as Safari or Internet Explorer to see the Wayport Welcome Page.
• If the Wayport Welcome Page is not displayed, go to a public website like www.cnn.com or www.google.com.
8. Click through the Wayport Welcome Page to activate the Internet connection.

Which wireless standards will work on Wayport’s network?

Wayport’s Wi-Fi networks support both 802.11b and 802.11b/g wireless standards. Any Wi-Fi certified wireless network adapter should be compatible with Wayport's wireless networks.

What is a MAC address? What is an IP address? How can I find this information on my computer?

MAC stands for Media Access Control and is a unique hardware address that is hard-coded onto a network adapter. This is the physical address used to locate the network device on the local network and is needed to assign an IP address to the interface.

An IP address is an Internet Protocol address. It is like a mailing address for the Internet. All Internet traffic is sent from one IP address to another, each specifying a particular computer and its location on the Internet. These are used by other computers, generally called routers, on the main pathways of the Internet to direct a web page or other information to the right place, much as a post office uses the address on a letter to send it to the correct house. If you do not have an IP address, then you will be unable to connect to the Internet because the routers will not know where to send the information requested, or where the request came from. This is like mailing a letter without an address on it and expecting it to arrive where you want it to arrive.

Below are instructions for finding this information on your computer:

Windows 2000/XP:

• Click on your Start button and then select 'Run.'
• Type 'cmd' or 'command,' and then click OK. A command prompt will appear.
• Type the command 'ipconfig /all' and press 'Enter.'
• The connection information for all functional network adapters will appear.
• For a wired Ethernet connection, look for the heading ‘Ethernet adapter Local Area Connection.’
• For a wireless connection, look for ‘Ethernet adapter Wireless Network Connection.’ In Windows 2000, this may be listed as ‘Ethernet adapter Local Area Connection’ with a number, depending on the system configuration.
• Under the appropriate connection heading, the connection information is listed as follows:
• The ‘physical address’ is your MAC address.
• The ‘IP address’ is your current IP address.

Windows 95/98/Me:

• Click on your Start button and then select 'Run.'
• Type 'winipcfg,' and then click OK.
• Select either your Ethernet or Wi-Fi adapter from the drop-down menu.
• The ‘Adapter Address’ field shows the MAC address of the network adapter.
• The ‘IP Address’ field shows the current IP Address assigned to the network adapter.

Mac OS X:

• Click on the Apple Icon at the top left of the screen and select ‘System Preferences’ from the drop-down menu.
• In the System Preferences window, select the Icon for Network.
• For a wired Ethernet connection, select ‘Built-in Ethernet’ from the drop-down menu. The TCP/IP tab will display your current IP address. Selecting the Ethernet tab will show an Ethernet ID which is the MAC address for that network adapter.
• For a wireless connection, select ‘Airport’ from the drop-down menu. The ‘TCP/IP’ tab will display your current IP address. Selecting the Airport tab will show an Airport ID which is the MAC address for that network adapter.

How do I ensure that my Wi-Fi radio antenna is enabled?

In Windows XP:

• Click 'Start.'
• Choose 'Control Panel' or 'Settings > Control Panel.'
• Click the link in the left-hand column that says 'Switch to Classic View.'
• If you see a link that says 'Switch to Category View,' proceed to the next step.
• Double-click on 'Network Connections.'
• Right-click on your 'Wireless Network Connection' and choose 'Enable.'
• If you do not have the Enable option but do have the Disable option, your wireless connection is already enabled.
• If you receive an error stating 'No networks in range, verify your network card is enabled,' this usually means the physical switch to enable the wireless antenna is set to ‘Off.' If there is not a specifically labeled switch to enable the antenna, there is often a keystroke that will enable the antenna. Listed below are the switch locations or keystrokes used to enable the antenna on commonly used laptops:
• Dell – 'Fn + F2'
• Toshiba – 'Fn + F8' or 'Fn + F2'
• Gateway – 'Fn + F2'
• IBM – 'Fn + F5'
• Sony – WLan switch on the front of laptop casing
• HP – Sliding switch on the left side of laptop casing
• Compaq – WLan switch on the front of laptop casing

If you do not see the switch or keystrokes for your computer listed above, please contact your computer manufacturer to find the appropriate way to enable your wireless antenna.

How do I disable my Wi-Fi NIC, since I’m connecting with an Ethernet cable?

• Click 'Start.'
• Choose 'Control Panel' or 'Settings > Control Panel.'
• Click the link in the left-hand column that says 'Switch to Classic View.'
• If you see a link that says 'Switch to Category View,' proceed to the next step.
• Double-click on 'Network Connections.'
• Right-click on your 'Wireless Network Connection' and choose 'Disable.'
• If you do not have the Disable option but do have the Enable option, your wireless connection is already disabled.

What outgoing (SMTP) mail server should be used to send mail on Wayport’s network?

• Wayport's SMTP server is ‘mail.wayport.net’ and does not require SMTP authentication.
• To change this in Microsoft Outlook 2003:
• Click 'Tools' and then 'Email Accounts.'
• Under 'Email,' chose the radio button to the right of 'View or Change Existing Accounts' and press 'Next.'
• Choose your account in the box to the left and press the Change button.
• Write down the server address to the right of 'Outgoing mail server (SMTP)' so you can reference it later, and then change it to 'mail.wayport.net.'
• Click 'Next' and then 'Finish.'
• Attempt to create a new email message and send it to yourself to verify you are able to send mail.

Messages composed before changing your outgoing SMTP server settings often retain the old settings and will have to be recomposed. Often you can simply open the message from your Outbox and hit Send again.

How do I change my Ethernet card’s Linkspeed/Duplex settings?

In Windows XP:

• Click 'Start.'
• Choose 'Control Panel' or 'Settings > Control Panel.'
• Click the link in the left-hand column that says 'Switch to Classic View.'
• If you see a link that says 'Switch to Category View,' proceed to the next step.
• Double-click on 'Network Connections.'
• Right-click on your Local Area Connection and choose 'Properties.'
• On the General tab, click the Configure button to the right of the box labeled 'Connect Using…'
• Click the Advanced tab on the new window that appears.
• If you do not have an Advanced tab, then you do not have sufficient privileges on this system to change these settings and will need to contact your IT Department.
• Under ‘Property’ (at the left), choose 'Link Speed' and 'Duplex or Media Type.'
• Under ‘Value,’ choose '10 half duplex' or '10 mbps half.'
• Press OK or 'Close' until you are back to the Network Connections screen.

How do I release/renew my IP address?

In Windows XP or Windows 2000:

• Method 1:
• Click 'Start.'
• Choose 'Control Panel' or 'Settings > Control Panel.'
• Click the link in the left-hand column that says 'Switch to Classic View.'
• If you see a link that says 'Switch to Category View,' proceed to the next step.
• Double-click on 'Network Connections.'
• Right-click on your Local Area Connection and choose 'Renew.'
• Method 2:
• Click ‘Start,’ then click ‘Run’ and type ‘cmd’ or ‘command’ in the box labeled ‘Open.’
• In the black box that appears type:
  1. 'ipconfig /release'
  2. 'ipconfig /renew'

How should my TCP/IP settings be configured in order to establish connection?

Your TCP/IP settings should be set to DHCP. To change your TCP/IP settings to DHCP in Windows XP:

• Click 'Start.'
• Choose 'Control Panel' or 'Settings > Control Panel.'
• Click the link in the left-hand column that says 'Switch to Classic View.'
• If you see a link that says 'Switch to Category View,' proceed to the next step.
• Double-click on 'Network Connections.'
• Right-click on your Local Area Connection and choose 'Properties.'
• On the General tab in the box labeled 'This Connection uses the Following:' click on the item labeled 'Internet Protocol (TCP/IP)' and press the Properties button.
• Write down the following information for your records:
• IP Address
• Subnet Mask
• Default Gateway
• Primary and secondary DNS Server addresses
• Choose the radio buttons next to 'Obtain IP Address Automatically' and 'Obtain DNS Server Addresses Automatically.'
• Press OK or 'Close' until you have closed everything out.

How should my browser be configured to establish connection?

• Verify your browser is set to 'Never dial a connection.'
• Open Internet Explorer; choose 'Tools' and 'Internet Options.'
• Click the Connections tab and make sure the radio button next to 'Never dial a connection' is chosen.
• Press OK.
• Verify you are not using a proxy.
• Open Internet Explorer, choose 'Tools,' then 'Internet Options.'
• Click the Connections tab and the LAN Settings Button.
• Verify the following items are not checked:
• 'Use automatic configuration script'
• 'Use a proxy server for your LAN'
• Press OK on the LAN Settings window and then on the Internet Options window.

How can I ensure that my computer is able to communicate outside Wayport’s server?

In any version of Microsoft Windows:

• Verify you are able to ping out by URL:
• Click 'Start,' 'Run,' and type 'cmd' or 'command' in the box labeled 'Open.'
• In the black box (command prompt), type 'ping www.google.com.'
• Your ping statistics should look like this: Packets: Sent = 4, Received = 4,
  Lost = 0 (0% loss).
• Verify you are able to ping out by IP:
• Click 'Start,' 'Run,' and type 'cmd' or 'command' in the box labeled 'Open.'
• In the black box (command prompt), type ‘ping 64.233.161.99.’ This is the IP for www.google.com
• Your ping statistics should look like this: Packets: Sent = 4, Received = 4,
  Lost = 0 (0% loss).
• If the above steps did not work and you are using Windows XP, disable the Windows firewall:
• Click 'Start.'
• Choose' Control Panel' or 'Settings > Control Panel.'
• Click the link in the left-hand column that says 'Switch to Classic View.'
• If you see a link that says 'Switch to Category View,' proceed to the next step.
• Double-click on 'Windows Firewall.'
• Choose the radio button to the left of 'OFF' and press OK.